General Manager — Luxury Pet Resort Leader & Growth Driver

Luxury Pet Hotel Investment; Palatine (IL); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision

Paid time off

Flexible scheduling

Leadership training & development

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel is seeking a Dynamic General Manager to lead operations, people, and performance at the highest level. You will oversee all departments, drive revenue, and maintain 5-Star service while building partnerships in the local pet care community.

Join a high-energy team focused on exceptional pet care, operational excellence, and strategic growth, with a full-time salary exempt position in Palatine, IL.

Qualifications

• 3–4+ years of management experience in pet care, hospitality, or similar industries.
• Proven leadership in high-volume, service-driven environments.
• Strong business acumen including P&L, labor, and performance metrics.

Responsibilities

• Lead and develop Assistant Managers, Supervisors, and resort team members.
• Own full-cycle talent management: hiring, onboarding, coaching, and performance.
• Build a high-performance, accountability-driven culture.
• Conduct regular team meetings, coaching sessions, and performance reviews.
• Oversee day-to-day operations across all departments.
• Ensure excellence in cleanliness, safety, and pet care standards.
• Manage scheduling, staffing levels, and labor efficiency.
• Maintain facility standards, vendor relationships, and inventory control.
• Set and uphold 5-Star service expectations across all interactions.
• Drive revenue through service offerings, client retention, and enrollment growth.
• Personally resolve high-level customer concerns.
• Monitor feedback and continuously improve the guest experience.
• Act as a Brand Ambassador in the local community.
• Build partnerships with veterinarians, groomers, and pet-related businesses.
• Lead marketing initiatives to drive awareness and growth.
• Own P&L performance and profitability.
• Monitor KPIs and implement strategies to drive results.
• Manage expenses, payroll, and budgeting.
• Identify trends and opportunities to improve operational efficiency.
• Flexible availability including weekends and holidays.

Skills

Team Leadership

People Management

P&L Experience

Budgeting

Sales Growth

Communication

Problem Solving

Scheduling

Job description

K9 Resorts Luxury Pet Hotel is seeking a Dynamic General Manager to lead operations, people, and performance at the highest level. You will oversee all departments, drive revenue, and maintain 5-Star service while building partnerships in the local pet care community.

Join a high-energy team focused on exceptional pet care, operational excellence, and strategic growth, with a full-time salary exempt position in Palatine, IL.