Pet Resort Assistant Manager — Lead Teams & Growth

Luxury Pet Hotel Investment; Florida; Sur place; USD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

401(k)

Health/Dental/Vision

Paid time off

Flexible scheduling

Leadership training

Employee discounts

Résumé du poste

K9 Resorts is seeking an Assistant Manager to partner with the General Manager in leading teams across operations, guest services, and growth initiatives at our Florida resort.

You will coach Supervisors and staff, drive performance metrics, and ensure exceptional client experiences while upholding safety and cleanliness standards. This leadership role offers visibility, development opportunities, and a path to greater responsibilities.

Qualifications

• Must have leadership experience in a supervisory or management role.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong communication, problem-solving, and professional demeanor required.
• Ability to recruit, onboard, train, and develop staff while driving performance.

Responsabilités

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support scheduling, staffing, and labor management; monitor KPIs.
• Ensure 5-Star service delivery and handle high-level customer concerns.
• Develop partnerships and marketing initiatives; represent the brand in the community.
• Drive culture, accountability, and performance through meetings and feedback.
• Oversee daily operations to ensure cleanliness, safety, and efficiency.

Connaissances

Leadership

Team Development

Operations Management

Performance Metrics

Customer Service

Communication

Hiring & Onboarding

Problem Solving

Description du poste

K9 Resorts is seeking an Assistant Manager to partner with the General Manager in leading teams across operations, guest services, and growth initiatives at our Florida resort.

You will coach Supervisors and staff, drive performance metrics, and ensure exceptional client experiences while upholding safety and cleanliness standards. This leadership role offers visibility, development opportunities, and a path to greater responsibilities.