Pet Resort General Manager — Lead Teams, Grow Revenue & Delight Guests

K9 Resorts Luxury Pet Hotel; Madison (NJ); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k) plan

Health, dental, and vision

Paid time off

Flexible scheduling

Leadership training & development

Job summary

K9 Resorts Luxury Pet Hotel by LPHI is seeking a General Manager to lead operations, people, and performance across the resort. You will drive a 5‑star guest experience, oversee multi-department operations, and steer revenue growth while maintaining top-tier pet care standards.

The role requires proven leadership in high-volume settings, strong business acumen, and a commitment to developing talent and delivering exceptional results for owners and guests.

Qualifications

• 3–4+ years of management experience in pet care, hospitality, or related fields.
• Proven leadership in high-volume, service-driven environments.
• Strong business acumen with experience in P&L, budgeting, and labor management.
• Ability to lead teams, drive accountability, and develop talent.

Responsibilities

• Lead and develop Assistant Managers, Supervisors, and resort team members.
• Oversee day-to-day operations across all departments and maintain high cleanliness and safety standards.
• Drive 5‑star customer experience and manage sales, enrollment growth, and client retention.

Skills

Leadership

P&L management

Operations management

Team development

Communication

Job description

K9 Resorts Luxury Pet Hotel by LPHI is seeking a General Manager to lead operations, people, and performance across the resort. You will drive a 5‑star guest experience, oversee multi-department operations, and steer revenue growth while maintaining top-tier pet care standards.

The role requires proven leadership in high-volume settings, strong business acumen, and a commitment to developing talent and delivering exceptional results for owners and guests.