Senior Assistant Manager

K9 Resorts; Stamford (CT); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k) participation

Health, dental, and vision insurance

Paid time off

Job summary

K9 Resorts in Stamford, CT seeks a General Manager to lead operations, people, and performance across a luxury pet care resort. You will drive a 5-star experience, oversee staffing, and manage budgets to maximize profitability.

Expectation is strong leadership, clear communication, and the ability to develop teams while delivering exceptional client service in a fast-paced environment.

Qualifications

• 3–4+ years of management experience in pet care, hospitality, retail, or similar.
• Proven leadership in high-volume, service-driven environments.
• Strong business acumen including P&L, labor, and operations metrics.

Responsibilities

• Lead and develop Supervisors and resort team members; full-cycle talent management (hiring, onboarding, coaching, performance).
• Oversee day-to-day operations across departments; ensure cleanliness, safety, and pet care standards; manage scheduling and labor efficiency.
• Drive 5-star customer experience; set service expectations; drive revenue through services, client retention and enrollment growth.
• Act as Brand Ambassador; build partnerships with local veterinarians, groomers, and pet-related businesses; lead marketing initiatives.
• Own P&L performance and profitability; monitor KPIs and identify trends to improve operations and budgeting.

Skills

Management

Leadership

P&L

Communication

Problem solving

Decision making

Job description

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level

What You’ll

DoAs a Senior Assistant Manager, you support leading the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resor

Leadership & Team Developme

Lead and develop Supervisors and resort team mem

bersOwn full-cycle talent management: hiring, onboarding, coaching, and perform

anceBuild a high-performance, accountability-driven cul

tureConduct regular team meetings, coaching sessions, and performance rev

Operations & Business Owner

Provide oversight for day-to-day operations across all depar

tmentsEnsure excellence in cleanliness, safety, and pet care sta

ndardsManage scheduling, staffing levels, and labor effi

ciencyMaintain facility standards, vendor relationships, and inventory c

Customer Experience &

Set and uphold 5-Star service expectations across all inte

ractionsDrive revenue through service offerings, client retention, and enrollmen

t growthPersonally resolve high-level customer

concernsMonitor feedback and continuously improve the guest ex

Marketing & Community Le

Act as a Brand Ambassador in the local

communityBuild partnerships with veterinarians, groomers, and pet-related

businessesLead marketing initiatives to drive awareness

Management:

Own P&L performance and p

rofitabilityMonitor KPIs and implement strategies to d

nd budgetingIdentify trends and opportunities to improve operationa

What We’r

e Looking For3–4+ years of management experience (pet care, hospitality, retail

, or similar)Proven leadership in high-volume, service-driven

environmentsStrong business acumen (P&L, labor, operations, perform

ance metrics)Ability to lead teams, drive accountability, and d

evelop talentExcellent communication, problem-solving, and decision-

making skillsSales-oriented mindset with a focus on growt

h and resultsValid dri

ver’s licenseFlexible availability including weekends

hat You’ll Get401(k) with company

participationHealth, dental, and v

sPaid time offFlexi

pment programsEmployee disco

Why K9 Resorts?This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and perf