General Manager, Luxury Pet Resort: Lead Growth & Service

K9 Resorts; Madison (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Leadership training & development

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel seeks a dynamic General Manager to lead operations, people, and performance at the highest level. You will own P&L, oversee daily resort operations, and drive growth while maintaining 5-star pet care standards.

Lead, coach, and develop a high-performing team, manage labor efficiency, and build partnerships within the local veterinary and pet-care community. This role offers a full-time, exempt salary with strong benefits.

Qualifications

• Leadership and management experience in high-volume, service-driven settings.
• Strong business acumen with P&L, labor, and KPI awareness.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead and develop Assistant Managers, Supervisors, and resort staff.
• Own full-cycle talent management including hiring, onboarding, coaching, and performance reviews.
• Oversee day-to-day operations across departments with high service standards.
• Manage scheduling, staffing levels, and labor efficiency to optimize costs.
• Drive revenue through service offerings, client retention, and enrollment growth.

Skills

Leadership

P&L management

Staffing & scheduling

Sales & growth

Job description

K9 Resorts Luxury Pet Hotel seeks a dynamic General Manager to lead operations, people, and performance at the highest level. You will own P&L, oversee daily resort operations, and drive growth while maintaining 5-star pet care standards.

Lead, coach, and develop a high-performing team, manage labor efficiency, and build partnerships within the local veterinary and pet-care community. This role offers a full-time, exempt salary with strong benefits.