Luxury Pet Resort Supervisor - Lead Teams & 5-Star Care

Luxury Pet Hotel Investment; Troy (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Health benefits

Dental benefits

Vision benefits

Flexible scheduling

Employee discounts

Job summary

K9 Resorts is looking for a Supervisor to lead operations in a luxury pet care environment. This role focuses on supporting team members, ensuring exceptional experiences for pets and their owners, and driving sales through effective communication and hospitality.

The ideal candidate will have prior supervisory experience, a background in pet care or daycare, and strong leadership skills. You’ll be responsible for the operations and customer experience, ensuring a seamless operation.

Qualifications

• Prior supervisory or management experience required.
• Background in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and communication skills.

Responsibilities

• Serve as a key holder and Manager on Duty when needed.
• Lead, coach, and support front-of-house and back-of-house teams.
• Deliver and model 5-Star customer service at every interaction.
• Oversee feeding, medication, and daycare operations.

Skills

Leadership

Customer Service

Sales Orientation

Multitasking

Communication

Job description

K9 Resorts is looking for a Supervisor to lead operations in a luxury pet care environment. This role focuses on supporting team members, ensuring exceptional experiences for pets and their owners, and driving sales through effective communication and hospitality.

The ideal candidate will have prior supervisory experience, a background in pet care or daycare, and strong leadership skills. You’ll be responsible for the operations and customer experience, ensuring a seamless operation.