General Manager, Luxury Pet Resort Operations & Growth

K9 Resorts Luxury Pet Hotel; North Olmsted (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Leadership training & development programs

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel is seeking a General Manager to lead operations, develop teams, and ensure a luxury experience for both dogs and their owners. In this role, you will oversee day-to-day activities, drive results, and uphold 5-Star service expectations.

Candidate must have 3–4+ years of management experience in service-driven fields, strong leadership skills, and a sales-oriented mindset. Benefits include health, dental, vision insurance, and 401(k) participation.

Qualifications

• 3–4+ years of management experience in pet care, hospitality, retail, or similar.
• Proven leadership in high-volume environments.
• Excellent decision-making and problem-solving skills.

Responsibilities

• Lead operations and develop teams within the resort.
• Oversee day-to-day operational standards and staffing.
• Drive revenue through service offerings and customer retention.

Skills

Management experience

Leadership in service-driven environments

Business acumen

Communication skills

Sales-oriented mindset

Job description

K9 Resorts Luxury Pet Hotel is seeking a General Manager to lead operations, develop teams, and ensure a luxury experience for both dogs and their owners. In this role, you will oversee day-to-day activities, drive results, and uphold 5-Star service expectations.

Candidate must have 3–4+ years of management experience in service-driven fields, strong leadership skills, and a sales-oriented mindset. Benefits include health, dental, vision insurance, and 401(k) participation.