Assistant Manager: Lead Training & Guest Experience

Cinemark USA, Inc.; Paducah (KY); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark USA, Inc. is hiring an Assistant Manager to support theatre operations across all departments.

You will train staff, enforce policies, and help lead the Management Accreditation Program, with a path to Senior Assistant Manager or Theatre Manager as you gain experience.

The role requires flexibility, strong guest service, and the ability to work evenings, weekends, and holidays. Training and growth opportunities are provided.

Qualifications

• Experience in guest service and operations is preferred.
• Strong communication and interpersonal skills.
• Ability to train and lead others and work as part of a team.

Responsibilities

• Follows the direction of the General Manager
• Supports General Manager’s decisions in communication with the staff
• Responsible for working in all departments and all theatre job functions
• Trains and coaches Team Members in their specific job functions
• Assists in the preparation of administrative and special reports for the General Manager
• Observes and participates in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment condition
• Reports the need for building, property, and equipment repairs to General Manager
• Ensures that theatre Team Members follow the dress code
• Interacts with Guests for improved service in the theatre and ensures that Team Members are providing superior Customer service
• Learns and follows the policies and procedures as established in Cinemark’s Guidelines. Enforces these with all Team Members fairly and consistently
• Reports all Employee relations issues to the General Manager (In the absence of the GM, management should report Employee relations issues to www.convercent.com)
• All management members must follow the Employee Relations Reporting Protocol
• All management members are held at a high work ethic standard and code of conduct
• Consistently identifies and sanitizes Employee and Gust high-contact
• Properly utilizes Personal Protective Equipment while completing position-specific tasks
• Adapts to the frequency and scope of required cleaning tasks
• Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)
• Performs other work-related duties as assigned

Skills

Customer service

Team leadership

Communication

Problem solving

Multitasking

English proficiency

Education

High School diploma or GED

Job description

Cinemark USA, Inc. is hiring an Assistant Manager to support theatre operations across all departments.

You will train staff, enforce policies, and help lead the Management Accreditation Program, with a path to Senior Assistant Manager or Theatre Manager as you gain experience.

The role requires flexibility, strong guest service, and the ability to work evenings, weekends, and holidays. Training and growth opportunities are provided.