Assistant Manager: Lead Team Training & Guest Experience

burgerking; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Scholarship Fund

Emergency fund

Discount program

Provider cost estimator

Wellness program

Pregnancy planning tool

Job summary

Burger King in Chicago is seeking a hands-on supervisor/assistant manager to lead daily restaurant operations and guest experience. You will mentor team members, run training, and help manage schedules, onboarding, and cost controls to hit QSC targets.

The role requires a high school diploma and 1–2 years of supervisory experience, with the ability to work all shifts in a fast-paced environment and maintain high guest service standards.

Qualifications

• Must have a high school diploma or equivalent.
• 1–2 years of supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Able to motivate employees, resolve conflicts, and make hard decisions.
• Able to work all shifts including open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first, not yourself.
• Create Memorable Experiences—deliver service that makes guests want to return.
• Administration—balance employee and guest experience with financial goals.
• Welcome new team members and provide training for their job.
• Lead inspiring team huddles to motivate and inform the team.
• Ensure ongoing training and coaching for team members.
• Build shift supervisors' capability and prepare them for next level.
• Thank the team and celebrate success.
• Coach brand service behaviors—train, observe, provide feedback and celebrate.
• Monitor speed of service to meet guest expectations.
• Ensure clean and welcoming restaurant and maintain product quality.
• Partner with GM to create action plans to improve guest metrics.
• Review sales and scheduling to meet QSC targets.
• Ensure accuracy of daily numbers, cash handling and HACCP logs.
• Review inventory and create product orders efficiently.
• Evaluate cost controls and adjust accordingly.
• Monitor people charts and production planning; adjust as needed.
• Create and monitor schedules; onboard new team members.
• Implement action plans addressing employee needs and operational assessments.

Skills

Guest service

Communication

Team leadership

Problem solving

Education

High school diploma

Job description

Burger King in Chicago is seeking a hands-on supervisor/assistant manager to lead daily restaurant operations and guest experience. You will mentor team members, run training, and help manage schedules, onboarding, and cost controls to hit QSC targets.

The role requires a high school diploma and 1–2 years of supervisory experience, with the ability to work all shifts in a fast-paced environment and maintain high guest service standards.