Guest-Focused Assistant Manager

Baskin-Robbins; Rockaway Township (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance with company contrib

Job summary

Baskin-Robbins in New Jersey is seeking an Assistant Manager to support the General Manager in building a motivated team and delivering great guest experiences while driving profitable top-line sales.

Responsibilities include recruiting and training crew and shift leaders, ensuring brand standards, coaching staff, controlling costs, and maintaining guest satisfaction. This role offers weekly pay and benefits through the franchisee.

Qualifications

• Restaurant supervisory experience required.
• Ability to communicate clearly in English.
• Guest-focused with strong service mindset.
• Proven ability to coach and develop teams.
• Experience managing costs and budgets.

Responsibilities

• Foster a respectful team environment and provide coaching.
• Assist in recruiting, selecting, and training Crew Members and Shift Leaders.
• Support development through cross-training and delegation.
• Hold team accountable for behavior and performance.
• Prioritize guests and model exceptional service.
• Ensure brand standards and systems are followed.
• Drive sales through effective execution of standards and marketing initiatives.
• Delegate tasks to control labor, food, and cash costs.
• Maintain safety and cleanliness.
• Collaborate with the General Manager on action plans to reach goals.
• Comply with restaurant, brand, and franchisee policies.

Skills

Team leadership

Guest service

Communication

Coaching

Recruitment

Training

Conflict resolution

Job description

Baskin-Robbins in New Jersey is seeking an Assistant Manager to support the General Manager in building a motivated team and delivering great guest experiences while driving profitable top-line sales.

Responsibilities include recruiting and training crew and shift leaders, ensuring brand standards, coaching staff, controlling costs, and maintaining guest satisfaction. This role offers weekly pay and benefits through the franchisee.