Guest-Focused Crew Member in Fast-Paced Café

Baskin-Robbins; Somerville (MA); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Medical Insurance

Job summary

Baskin-Robbins in Somerville, MA is seeking a friendly Crew Member to deliver great guest experiences. You will prepare products according to recipes, serve with enthusiasm, and work as part of a team in a clean, fast-paced environment.

This role emphasizes reliability, cash handling, following brand standards, and helping train teammates. If you enjoy a busy, smile-driven setting and want to contribute to a winning franchise, this is a great fit.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.

Responsibilities

• Hold themselves accountable for their responsibilities on their shift.
• Adhere to schedule and arrive ready to work on time.
• Operations Excellence for Guest Satisfaction meeting our C.A.R.E. level of service.
• Adhere to Brand standards and systems, delivering quality food and beverage to each guest.
• Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed.
• Complete all required training and support the training of other team members.
• Effectively execute restaurant standards and marketing initiatives.
• Prepare all products following appropriate recipes and procedures.
• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Fluent English

Cash handling

Guest focus

Job description

Baskin-Robbins in Somerville, MA is seeking a friendly Crew Member to deliver great guest experiences. You will prepare products according to recipes, serve with enthusiasm, and work as part of a team in a clean, fast-paced environment.

This role emphasizes reliability, cash handling, following brand standards, and helping train teammates. If you enjoy a busy, smile-driven setting and want to contribute to a winning franchise, this is a great fit.