Assistant Manager - Guest Experience & Team Lead

Baskin-Robbins; Norristown (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

Baskin-Robbins in Norristown, PA is seeking an Assistant Manager to support the Restaurant Manager in building a high-performing team and delivering exceptional guest experiences while driving profitable top-line sales.

You will help recruit and train crew, coach team members, ensure brand standards, manage daily operations, and monitor safety and cleanliness. Strong communication, math and leadership skills are essential for success.

Qualifications

• Must communicate clearly in English, verbally and in writing.
• Experience in restaurant, retail, or supervisory roles.
• Legal age 18+ where applicable; high school diploma or equivalent required.

Responsibilities

• Foster a respectful team environment; coach crew and shift leaders as directed.
• Promote guest satisfaction; ensure brand standards, safety, and cleanliness.
• Drive sales and manage labor, food, and cash controls; support scheduling and cost containment.

Skills

Verbal & written English

Math & financial mgmt

Restaurant/retail supervision

Age 18+

High school diploma

Education

High school diploma or equivalent

Job description

Baskin-Robbins in Norristown, PA is seeking an Assistant Manager to support the Restaurant Manager in building a high-performing team and delivering exceptional guest experiences while driving profitable top-line sales.

You will help recruit and train crew, coach team members, ensure brand standards, manage daily operations, and monitor safety and cleanliness. Strong communication, math and leadership skills are essential for success.