Assistant Manager — Lead Team & Guest Experience

Dunkin' - Franchisee Of Dunkin Donuts; Lehigh Acres (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company matching

Paid time off

Employee discounts

Tuition discount

Job summary

DUNKIN’ / QUALITY BRAND GROUP is seeking an Assistant Manager in Florida to partner with the General Manager, oversee daily operations, and ensure exceptional guest experiences in a fast-paced Dunkin’ environment.

You will lead shifts, coach staff, manage scheduling, inventory, and drive-thru performance while upholding food safety and brand standards. Growth and internal promotion are emphasized within a supportive team culture.

Qualifications

• QSR experience with guest service focus.
• Prior restaurant leadership or supervisory experience.
• Clear communication and good judgment.
• Basic math and computer skills for cash handling, inventory, scheduling, and cost control.
• Available for flexible hours including early mornings, weekends, and holidays.

Responsibilities

• Lead shifts and support the General Manager with scheduling, staffing, and daily priorities. Guide the team when the General Manager is away.
• Coach fast, accurate, friendly service, with a strong focus on drive‑thru performance. Address guest feedback and help the team improve.
• Support inventory, ordering, cash handling, and labor management. Reduce waste, monitor results, and help achieve sales and profitability goals.
• Maintain food safety, sanitation, cleanliness, and QBG and Dunkin’ brand standards. Reinforce training, communicate expectations, and follow through on accountability.

Skills

QSR experience

Leadership experience

Communication

Cash handling

Flexibility

Tools

POS system

Inventory software

Job description

DUNKIN’ / QUALITY BRAND GROUP is seeking an Assistant Manager in Florida to partner with the General Manager, oversee daily operations, and ensure exceptional guest experiences in a fast-paced Dunkin’ environment.

You will lead shifts, coach staff, manage scheduling, inventory, and drive-thru performance while upholding food safety and brand standards. Growth and internal promotion are emphasized within a supportive team culture.