Assistant Manager: Lead Team, Elevate Member Experience

Planet Fitness; Kissimmee (FL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Term Life Insurance

Healthcare and Dependent Care Flexible

Tuition Reimbursement

Employee perks and discounts

Engaging team-building competitions

Job summary

Planet Fitness in Kissimmee, FL is seeking a dedicated Assistant Manager to oversee club operations and ensure a top-tier Judgement Free experience. You will lead team members, train staff, manage inventory, and drive KPI goals to support the Club Manager.

The role emphasizes coaching, conflict resolution, and member engagement while ensuring safety and policy compliance. This full-time position includes benefits and opportunities for growth.

Qualifications

• 9–12 months of customer service experience preferred.
• 9–12 months of experience supervising and leading a team preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Lead team members to complete tasks in a safe and efficient manner.
• Model behaviors to provide an outstanding member experience; coach and inspire others.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Order club supplies and retail products.
• Track KPIs and plan with club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.
• Greet members and assist with questions at check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor.

Skills

Customer service

Team leadership

Communication

Basic computer proficiency

Education

Tools

CPR/AED Training

Job description

Planet Fitness in Kissimmee, FL is seeking a dedicated Assistant Manager to oversee club operations and ensure a top-tier Judgement Free experience. You will lead team members, train staff, manage inventory, and drive KPI goals to support the Club Manager.

The role emphasizes coaching, conflict resolution, and member engagement while ensuring safety and policy compliance. This full-time position includes benefits and opportunities for growth.