Assistant Manager — Gym Ops & Member Experience Leader

Planet Fitness; Lakeland (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan

Life Insurance

Tuition Reimbursement

Employee discounts

Job summary

Planet Fitness in Lakeland, FL is seeking an Assistant Manager to support the club manager in daily operations and to ensure a welcoming, Judgement Free Zone for members and guests. You will lead a team, oversee tasks, and drive KPI goals while coaching staff through onboarding and training.

The role emphasizes excellent customer service, safety, inventory control, and hands-on involvement in front-desk duties, retail, and maintenance coordination.

Qualifications

• 9-12 months of experience in a customer service environment is preferred
• 9-12 months of experience supervising and leading team is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Lead team members to complete tasks safely and efficiently
• Coach and inspire others to deliver an outstanding member experience
• Assist in resolving employee concerns
• Provide backup staffing support as needed
• Manage inventory for cleaning supplies and club materials
• Handle club operations including sign-ups, tours, and retail transactions
• Maintain cleanliness and safety across all club areas
• Support hiring and onboarding of new team members

Skills

Customer service

Team leadership

Onboarding

Training

Communication

Conflict resolution

Punctuality

Empathy

Job description

Planet Fitness in Lakeland, FL is seeking an Assistant Manager to support the club manager in daily operations and to ensure a welcoming, Judgement Free Zone for members and guests. You will lead a team, oversee tasks, and drive KPI goals while coaching staff through onboarding and training.

The role emphasizes excellent customer service, safety, inventory control, and hands-on involvement in front-desk duties, retail, and maintenance coordination.