Assistant Manager: Lead Team & Elevate Guest Experience

Krispy Kreme; Roanoke (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Krispy Kreme is seeking an Assistant Manager to partner with the General Manager to deliver a WOW experience for customers in our Roanoke shop. You will lead a team, manage operations, and help develop staff on a path to General Manager.

In this role you will oversee hiring, training, cash handling, and inventory control while ensuring a clean, safe, and welcoming environment for guests. You will grow with us as we expand opportunities and demonstrate leadership that inspires the team to excel.

Qualifications

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• At least 2 years of management experience
• Must be 18 years of age or over.
• Effective communication skills, both written and verbal.
• Travel Requirements: 0-10%.

Responsibilities

• Lead and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Assist with in-shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, depositing revenues, and inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

Skills

Effective communication

Leadership

Team collaboration

Education

High school diploma or equivalent

Job description

Krispy Kreme is seeking an Assistant Manager to partner with the General Manager to deliver a WOW experience for customers in our Roanoke shop. You will lead a team, manage operations, and help develop staff on a path to General Manager.

In this role you will oversee hiring, training, cash handling, and inventory control while ensuring a clean, safe, and welcoming environment for guests. You will grow with us as we expand opportunities and demonstrate leadership that inspires the team to excel.