Assistant Manager, Retail & Production: Lead & Grow Team

Krispy Kreme; Knoxville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Benefits package (medical, vision, and

401K plan

PTO

Employee discount program

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme is seeking an Assistant Manager in Knoxville, TN to partner with the General Manager to deliver a WOW customer experience and smooth shop operations. You will coach a team, assist with recruitment and training, understand promotions, and help with daily financial tasks and inventory control.

The role emphasizes developing staff toward future General Manager positions, maintaining clean, safe conditions, and upholding exceptional customer service while supporting a diverse, inclusive

Qualifications

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
• At least 2 years of management experience
• Must be 18 years of age or over.
• Effective communication skills, both written and verbal.
• Travel Requirements: 0-10%
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions
• Assist with in-shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, and depositing revenues, and managing inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

Skills

Team leadership

Customer service

Communication skills

Training

Hiring / recruiting

Dispute resolution

Cash handling

Inventory management

Education

High school diploma or equivalent

Tools

POS system

Job description

Krispy Kreme is seeking an Assistant Manager in Knoxville, TN to partner with the General Manager to deliver a WOW customer experience and smooth shop operations. You will coach a team, assist with recruitment and training, understand promotions, and help with daily financial tasks and inventory control.

The role emphasizes developing staff toward future General Manager positions, maintaining clean, safe conditions, and upholding exceptional customer service while supporting a diverse, inclusive