Assistant Manager, Retail & Production — Lead & Grow Team

Krispy Kreme; Akron (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities- we are growing!

Medical, vision, and dental insurance

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme in Akron, Ohio is seeking an Assistant Manager who will partner with the General Manager to inspire a WOW experience for customers and oversee shop operations.

You will recruit, train, coach, and develop team members, safeguard product quality, handle cash and reporting, and ensure equipment and cleanliness. This role offers growth toward a General Manager position and a supportive, inclusive culture.

Qualifications

• High school diploma or equivalent.
• Five years of experience in a job involving food service or retail industry.
• Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
• At least 2 years of management experience
• Must be 18 years of age or over.
• Effective communication skills, both written and verbal
• Travel Requirements: 0-10%
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Manage and build a team of customer‑focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions
• Assist with in‑shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, and depositing revenues, and managing inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive‑thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

Skills

Communication skills

Leadership

Team building

Customer service

Education

High school diploma or equivalent

Job description

Krispy Kreme in Akron, Ohio is seeking an Assistant Manager who will partner with the General Manager to inspire a WOW experience for customers and oversee shop operations.

You will recruit, train, coach, and develop team members, safeguard product quality, handle cash and reporting, and ensure equipment and cleanliness. This role offers growth toward a General Manager position and a supportive, inclusive culture.