Shop Leader: Path to General Manager

Krispy Kreme Doughnut Corporation; North Wales (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Comprehensive benefits

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme Doughnut Corporation is seeking an Assistant Manager to partner with the General Manager, driving a WOW experience for customers and supporting shop operations. You will coach a team, participate in recruiting and training, manage promotions knowledge, and oversee cash handling, reporting, and inventory control to ensure a smooth, welcoming shop.

The role emphasizes leadership, teamwork, and serving guests with a focus on maintaining sanitation, equipment readiness, and a culture

Qualifications

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• Effective communication skills, both written and verbal.
• Travel Requirements: 0-10%.

Responsibilities

• Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Assist with in-shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, and depositing revenues, and managing inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

Skills

Team leadership

Customer service

Communication

Coaching

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

Krispy Kreme Doughnut Corporation is seeking an Assistant Manager to partner with the General Manager, driving a WOW experience for customers and supporting shop operations. You will coach a team, participate in recruiting and training, manage promotions knowledge, and oversee cash handling, reporting, and inventory control to ensure a smooth, welcoming shop.

The role emphasizes leadership, teamwork, and serving guests with a focus on maintaining sanitation, equipment readiness, and a culture