Assistant Manager: Lead Team, Elevate Guest Experience

burgerking; Maine Township (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King Des Plaines, IL is seeking a Restaurant Supervisor to lead daily operations, coach teams, and ensure guest satisfaction. You will train new hires, monitor service speed, and uphold quality standards while balancing costs and labor. This role requires 1–2 years of supervisory experience and a high school diploma.

Join a fast-paced environment where teamwork, clear communication, and customer focus drive success and opportunities for growth within the franchise.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first.
• Create Memorable Experiences—service that makes guests eager to return.
• Administration—balance guest/employee experience with financial goals.
• Welcomes new team members and provides training.
• Leads inspirational team huddles and motivates the team.
• Ensures ongoing training and coaching for team members.
• Builds shift supervisor capability for the next level.
• Thanks the team and celebrates success.
• Coaches brand service behaviors—train, observe, feedback, celebrate.
• Monitors speed of service to meet guest expectations.
• Maintains welcoming, clean restaurant environment.
• Ensures product quality and operational standards are met.
• Partners with GM to improve guest metrics and plan actions.

Skills

Guest service

Team leadership

Communication

Conflict resolution

Scheduling

Education

High school diploma

Job description

Burger King Des Plaines, IL is seeking a Restaurant Supervisor to lead daily operations, coach teams, and ensure guest satisfaction. You will train new hires, monitor service speed, and uphold quality standards while balancing costs and labor. This role requires 1–2 years of supervisory experience and a high school diploma.

Join a fast-paced environment where teamwork, clear communication, and customer focus drive success and opportunities for growth within the franchise.