Restaurant Assistant Manager: Lead Teams to Delight Guests

burgerking; Des Plaines (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund for employees

Discount program on various products

Provider finder/cost estimator tool

Wellness program with reward points

Pregnancy planning tool

Job summary

Burger King Des Plaines is seeking a hands-on, people-focused restaurant professional to lead a fast-paced venue. You will develop Servant Leaders, create memorable guest experiences, and balance staffing with financial goals.

Training, coaching, and proactive communication are essential to drive quality, service, and cleanliness. This role requires supervisory experience, excellent guest service skills, and availability across all shifts, including weekends and holidays.

Qualifications

• Must have a high school diploma or equivalent.
• 1–2 years supervisory experience.
• Excellent guest service skills.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first, not yourself.
• Create Memorable Experiences—delivers a service experience so good guests can’t wait to return.
• Administration—balance high-quality employee and guest experience with financial goals.
• Welcomes new team members and provides training to do their job.
• Leads inspiring team huddles that motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of shift supervisors for next-level roles.
• Consistently thanks the team and celebrates success.
• Coaches brand service behaviors—train, observe, provide feedback and celebrate.
• Monitors speed of service to meet guest expectations.
• Ensures restaurant is welcoming and clean.
• Maintains product quality and operational standards.
• Partners to create action plans to improve guest metrics.
• Reviews sales and scheduling to meet QSC targets.
• Ensures accuracy of daily numbers, cash handling and HACCP Logs.
• Reviews inventory to guide product orders.
• Evaluates and implements cost controls.
• Monitors staffing and production planning; adjusts as needed.
• Creates and monitors schedules and onboarding for new team members.
• Implements action plans addressing employee needs and operational assessments.

Skills

Personable

Results-oriented

Self-starter

Team leadership

Guest service

Effective communication

Education

High school diploma or equivalent

Job description

Burger King Des Plaines is seeking a hands-on, people-focused restaurant professional to lead a fast-paced venue. You will develop Servant Leaders, create memorable guest experiences, and balance staffing with financial goals.

Training, coaching, and proactive communication are essential to drive quality, service, and cleanliness. This role requires supervisory experience, excellent guest service skills, and availability across all shifts, including weekends and holidays.