Assistant Manager - Lead Guest Experience & Growth

Ballast Wax West Services, LLC; Oakland (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Ballast Wax West Services, LLC is seeking an Assistant Center Manager in Oakland to lead guest experience, drive sales, and coach a frontline team. You will manage opening and closing procedures, supervise associates, and ensure accurate POS transactions while promoting a welcoming, high-performance store culture.

The role emphasizes hands-on leadership and a clear path to more responsibility within the European Wax Center franchise Network.

Qualifications

• Experience delivering guest-centric service in a fast-paced retail or service environment.
• Ability to coach and develop front-line teams to hit sales targets and KPIs.
• Proven leadership skills with the ability to act as shift lead and decision-maker.

Responsibilities

• Lead by example in guest experience, ensuring warm, professional interactions.
• Educate guests on services and product offerings to drive sales.
• Coach and onboard team members to maintain high service standards.
• Oversee opening/closing procedures, POS accuracy, and daily reporting.

Skills

Guest service

Sales & KPIs

Team leadership

Operations & POS

Tools

POS system

Job description

Ballast Wax West Services, LLC is seeking an Assistant Center Manager in Oakland to lead guest experience, drive sales, and coach a frontline team. You will manage opening and closing procedures, supervise associates, and ensure accurate POS transactions while promoting a welcoming, high-performance store culture.

The role emphasizes hands-on leadership and a clear path to more responsibility within the European Wax Center franchise Network.