Assistant Center Manager

Ballast Wax West Services, LLC; Oakland (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Bonuses

Job summary

Ballast Wax is seeking an Assistant Center Manager in Oakland, CA, to lead from the floor, coach a team, and own the guest experience. This in-person, full-time role offers a clear path to center management and growth within the Ballast Wax/EWC network.

You'll drive sales, motivate the team, manage promotions, and support local marketing while ensuring superior guest care and store operations. Prior leadership and a passion for beauty/wellness are valued.

Qualifications

• Demonstrated ability to lead a team on the shop floor.
• Experience coaching guests and colleagues to achieve goals.
• Ability to drive sales, promotions, and KPI attainment.

Responsibilities

• Lead guest experiences with warmth, professionalism and consistency.
• Educate guests on Wax Passes, products and services to drive sales and loyalty.
• Coach and onboard team members, ensuring a welcoming environment and standard of service.
• Own opening/closing procedures, maintain cleanliness and presentation, and manage daily admin tasks.

Skills

Guest service leadership

Sales coaching

Team coaching

Operations management

POS transactions

Job description

BALLAST WAX · EUROPEAN WAX CENTER

Assistant Manager

Lead from the floor. Grow into more.

Lakeshore· 3359 Lakeshore Ave, Oakland, CA 94610 · In-Person · Full-Time · Competitive Pay + Bonuses

THE OPPORTUNITY

You're ready for more than a title. You're ready to lead.

As an Assistant Center Manager at European Wax Center, you're the heartbeat of the floor. You coach the team, own the guest experience, drive sales, and step in as the leader-on-duty when it counts. This is a role for someone who already leads - formally or not - and is ready to do it with real responsibility and a clear path to more.

We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We're building from within and we want ACMs who are excited about the beauty and wellness industry, passionate about guest care, and hungry to grow into Center Managers and beyond.

WHAT YOU'LL DO

Guest Experience

• Set the tone for every guest interaction - warm, professional, and consistent
• Proactively address concerns and resolve issues before they’ll
• Ensure every guest leaves feeling confident they'll come back

Sales & Goal Achievement

• Lead by example in educating guests on Wax Passes, products, and services
• Motivate and coach the team to hit individual and center KPIs
• Stay sharp on promotions, product launches, and brand updates
• Support local marketing and community engagement efforts

Team Leadership & Culture

• Coach Guest Service Associates and Wax Specialists on the floor daily
• Help onboard new team members and create a welcoming environment
• Hold the standard - service, professionalism, accountability - in the CM's absence
• Act as point of contact and decision-maker when leading the shift solo

Center Operations

• Own opening and closing procedures with precision
• Ensure cleanliness, sanitation, and presentation standards are never compromised
• Support accurate POS transactions and guest profile management
• Assist with daily admin tasks, inventory, and reporting', ... }