Assistant Center Manager — Lead the Floor & Grow

Ballast Wax West Services, LLC; Oakland (CA); Sur place; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Bonuses

Résumé du poste

Ballast Wax is seeking an Assistant Center Manager in Oakland, CA, to lead from the floor, coach a team, and own the guest experience. This in-person, full-time role offers a clear path to center management and growth within the Ballast Wax/EWC network.

You'll drive sales, motivate the team, manage promotions, and support local marketing while ensuring superior guest care and store operations. Prior leadership and a passion for beauty/wellness are valued.

Qualifications

• Demonstrated ability to lead a team on the shop floor.
• Experience coaching guests and colleagues to achieve goals.
• Ability to drive sales, promotions, and KPI attainment.

Responsabilités

• Lead guest experiences with warmth, professionalism and consistency.
• Educate guests on Wax Passes, products and services to drive sales and loyalty.
• Coach and onboard team members, ensuring a welcoming environment and standard of service.
• Own opening/closing procedures, maintain cleanliness and presentation, and manage daily admin tasks.

Connaissances

Guest service leadership

Sales coaching

Team coaching

Operations management

POS transactions

Description du poste

Ballast Wax is seeking an Assistant Center Manager in Oakland, CA, to lead from the floor, coach a team, and own the guest experience. This in-person, full-time role offers a clear path to center management and growth within the Ballast Wax/EWC network.

You'll drive sales, motivate the team, manage promotions, and support local marketing while ensuring superior guest care and store operations. Prior leadership and a passion for beauty/wellness are valued.