Assistant Manager

Ballast Wax West Services, LLC; Oakland (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Ballast Wax West Services, LLC is seeking an Assistant Center Manager in Oakland to lead guest experience, drive sales, and coach a frontline team. You will manage opening and closing procedures, supervise associates, and ensure accurate POS transactions while promoting a welcoming, high-performance store culture.

The role emphasizes hands-on leadership and a clear path to more responsibility within the European Wax Center franchise Network.

Qualifications

• Experience delivering guest-centric service in a fast-paced retail or service environment.
• Ability to coach and develop front-line teams to hit sales targets and KPIs.
• Proven leadership skills with the ability to act as shift lead and decision-maker.

Responsibilities

• Lead by example in guest experience, ensuring warm, professional interactions.
• Educate guests on services and product offerings to drive sales.
• Coach and onboard team members to maintain high service standards.
• Oversee opening/closing procedures, POS accuracy, and daily reporting.

Skills

Guest service

Sales & KPIs

Team leadership

Operations & POS

Tools

POS system

Job description

BALLAST WAX · EUROPEAN WAX CENTER

Assistant Manager

Lead from the floor. Grow into more.

Lakeshore· 3359 Lakeshore Ave, Oakland, CA 94610 · In-Person · Full-Time · Competitive Pay + Bonuses

THE OPPORTUNITY

You're ready for more than a title. You're ready to lead.

As an Assistant Center Manager at European Wax Center, you're the heartbeat of the floor. You coach the team, own the guest experience, drive sales, and step in as the leader-on-duty when it counts. This is a role for someone who already leads - formally or not - and is ready to do it with real responsibility and a clear path to more.

We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We're building from within and we want ACMs who are excited about the beauty and wellness industry, passionate about guest care, and hungry to grow into Center Managers and beyond.

WHAT YOU'LL DO

Guest Experience

• Set the tone for every guest interaction - warm, professional, and consistent
• Proactively address concerns and resolve issues before they’ll
• Ensure every guest leaves feeling confident they'll come back

Sales & Goal Achievement

• Lead by example in educating guests on Wax Passes, products, and services
• Motivate and coach the team to hit individual and center KPIs
• Stay sharp on promotions, product launches, and brand updates
• Support local marketing and community engagement efforts

Team Leadership & Culture

• Coach Guest Service Associates and Wax Specialists on the floor daily
• Help onboard new team members and create a welcoming environment
• Hold the standard - service, professionalism, accountability - in the CM's absence
• Act as point of contact and decision-maker when leading the shift solo

Center Operations

• Own opening and closing procedures with precision
• Ensure cleanliness, sanitation, and presentation standards are never compromised
• Support accurate POS transactions and guest profile management
• Assist with daily admin tasks, inventory, and reporting', ... }