Assistant Manager: Lead People & Customer Experience

LOFT; Wauwatosa (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Monthly bonuses

Employee discounts

Professional development

Community involvement

Job summary

LOFT in Wisconsin is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates.

You will lead on the sales floor, model LOFT’s brand behaviors, educate and coach teammates to create genuine customer connections across channels. You’ll build an inclusive environment, use technology for seamless omnichannel shopping, assist the Store Manager with recruiting and development, and drive operational excellence.

Qualifications

• 1+ year retail management (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire and coach associates to create genuine connections.
• Create an inclusive store environment where all feel welcome.
• Use technology to provide a seamless omnichannel shopping experience.
• Support Store Manager in recruiting, hiring, developing talent.
• Use tools and reporting to drive operational excellence and discipline.
• Build productive relationships by listening, sharing ideas, supporting the team.

Skills

Leadership

Hospitality

POS proficiency

Business acumen

Decision making

Tools

POS system

Job description

LOFT in Wisconsin is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates.

You will lead on the sales floor, model LOFT’s brand behaviors, educate and coach teammates to create genuine customer connections across channels. You’ll build an inclusive environment, use technology for seamless omnichannel shopping, assist the Store Manager with recruiting and development, and drive operational excellence.