Retail Store Leader: Elevate Customer Experience & Team

LOFT; Wisconsin; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Bonuses

Merchandise discounts

Professional development

Advancement opportunities

Job summary

LOFT is hiring an Assistant Manager to support the customer experience and cultivate a strong store culture at the Fox River Mall location. You will lead sales floor activities, mentor associates, and drive brand-aligned service to create authentic connections with customers.

Ideal candidates have 1+ year in retail management, a hospitality mindset, and strong tech skills for POS and reporting. This role offers full-time hours with benefits and opportunities for growth.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset and customer-focused approach.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional customer experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine connections.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to provide customers with a seamless omnichannel experience.
• Assist Store Manager with recruiting, hiring, and developing talent.
• Utilize tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Leadership

Customer service

Retail operations

Communication

Team motivation

Tools

POS system

Job description

LOFT is hiring an Assistant Manager to support the customer experience and cultivate a strong store culture at the Fox River Mall location. You will lead sales floor activities, mentor associates, and drive brand-aligned service to create authentic connections with customers.

Ideal candidates have 1+ year in retail management, a hospitality mindset, and strong tech skills for POS and reporting. This role offers full-time hours with benefits and opportunities for growth.