Assistant Manager: Lead by Example & Drive Guest Experience

Dunkin' Donuts; Brockton (MA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Free shift meal

SNHU tuition discount

Paid Time Off

Medical and dental insurance options

Cash referral program

Recognition program

Community involvement

Job summary

Dunkin' Donuts in Brockton, MA is seeking an Assistant Manager to lead daily operations, coach a fast-paced team, and ensure exceptional guest experiences. You will work opposite the Restaurant Manager, keeping energy high and operations smooth while building a culture staff and guests love.

Ideal candidates bring leadership experience in retail or hospitality, strong communication, and a passion for service. This full-time role offers career growth toward Restaurant Manager and beyond.

Qualifications

• At least 6 months of retail, restaurant, or hospitality management experience.
• Strong time management and attention to detail required.
• Excellent guest service and communication skills.

Responsibilities

• Lead by example and support the team.
• Coach, motivate, and lift others to succeed.
• Create a positive culture where guests and crew feel valued.
• Drive store results through sales, cost control, and local marketing.
• Run the shift: staffing, inventory, cash handling, and store systems.
• Partner with the Restaurant Manager to provide full leadership coverage.

Skills

Leadership

Time management

Guest service

Communication

Problem solving

Job description

Dunkin' Donuts in Brockton, MA is seeking an Assistant Manager to lead daily operations, coach a fast-paced team, and ensure exceptional guest experiences. You will work opposite the Restaurant Manager, keeping energy high and operations smooth while building a culture staff and guests love.

Ideal candidates bring leadership experience in retail or hospitality, strong communication, and a passion for service. This full-time role offers career growth toward Restaurant Manager and beyond.