Assistant Restaurant Manager - Team Lead & Guest Experience

Workstream; Warren (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

Dunkin' is seeking an Assistant Restaurant Manager to help lead our Dunkin' team in delivering great guest experiences and profitable top-line sales. The role supports the Restaurant Manager in developing Crew and Shift Leaders and fulfilling accountabilities.

The ideal candidate will have restaurant or supervisory experience, strong leadership, and a focus on team development, guest satisfaction, and store performance in a fast-paced environment.

Qualifications

• Fluent in English.

Responsibilities

• Assist to recruit, hire, onboard and develop employees.
• Communicate job expectations to employees.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Support the development of team members.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes and systems are executed.
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Drive sales goals and track results.

Skills

Guest focus

Leadership

Problem solving

Interpersonal relations

Team development

Conflict management

Developing others

Business acumen

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Dunkin' is seeking an Assistant Restaurant Manager to help lead our Dunkin' team in delivering great guest experiences and profitable top-line sales. The role supports the Restaurant Manager in developing Crew and Shift Leaders and fulfilling accountabilities.

The ideal candidate will have restaurant or supervisory experience, strong leadership, and a focus on team development, guest satisfaction, and store performance in a fast-paced environment.