Assistant Manager: Lead by Example, Drive Guest Experience

20 Memorial Drive Avon Dunkin'; Avon (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Free shift meal

SNHU tuition discounts

Paid Time Off

Medical and dental insurance options

Cash referral program

Recognition program

Community involvement

Job summary

Dunkin' franchise is seeking a hands-on Assistant Manager in Avon, MA. You’ll oversee shifts, motivate the crew, and ensure exceptional guest experiences while working opposite the Restaurant Manager to maintain strong operations and service standards.

You’ll lead by example, coach staff, and drive daily goals with a focus on a positive culture, strong leadership, and reliable operations across shifts.

Qualifications

• Leaders who lead by example and support their team
• Positive, high-energy role models who inspire others
• At least 6 months of retail, restaurant, or hospitality management experience
• Strong time management, attention to detail, and guest service skills
• Must have a valid driver’s license and reliable personal transportation
• 18 years or older (or higher, per applicable law)

Responsibilities

• Lead by Example – Set the tone through your actions, work ethic, and attitude
• Support Your Team – Coach, motivate, and lift others up to succeed
• Create Great Vibes – Build a positive culture where guests feel valued and crew feel appreciated
• Drive Results – Support store goals through sales, cost control, and local marketing
• Run the Shift – Manage staffing, inventory, cash handling, and store systems with accuracy
• Partner with the Restaurant Manager – Work opposite them to provide full leadership coverage

Skills

Leadership

Coaching

Guest service

Time management

Reliability

Driver's license

Communication

Job description

Dunkin' franchise is seeking a hands-on Assistant Manager in Avon, MA. You’ll oversee shifts, motivate the crew, and ensure exceptional guest experiences while working opposite the Restaurant Manager to maintain strong operations and service standards.

You’ll lead by example, coach staff, and drive daily goals with a focus on a positive culture, strong leadership, and reliable operations across shifts.