Assistant Manager - Guest Experience & Team Leader

Dunkin' - Waunakee; Waunakee (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Dunkin' - Waunakee is seeking an Assistant Manager to coach crew members, ensure guest satisfaction, and uphold brand standards in a fast-paced Dunkin/Baskin Robbins environment. This role emphasizes teamwork, training, and operational excellence to deliver a great guest experience.

You will lead shift operations, monitor safety and quality, and drive sales while maintaining a welcoming, efficient restaurant team. Must be 18+ and ready to mentor staff.

Qualifications

• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent.

Responsibilities

• Lead/coach crew members during shifts to meet Dunkin' operational standards.
• Ensure guest satisfaction and maintain a guest-first culture.
• Communicate shift priorities and results to the team.
• Support training of crew members and provide coaching and feedback.
• Maintain safety, food safety and sanitation guidelines; comply with laws.
• Drive profitability and help achieve sales goals.
• Execute restaurant standards and marketing initiatives.
• Manage cash handling and ensure proper procedures.
• Ensure products prepared according to brand standards.

Skills

Restaurant supervision

Math skills

Writing skills

High school diploma

Education

High School diploma or equivalent

Job description

Dunkin' - Waunakee is seeking an Assistant Manager to coach crew members, ensure guest satisfaction, and uphold brand standards in a fast-paced Dunkin/Baskin Robbins environment. This role emphasizes teamwork, training, and operational excellence to deliver a great guest experience.

You will lead shift operations, monitor safety and quality, and drive sales while maintaining a welcoming, efficient restaurant team. Must be 18+ and ready to mentor staff.