Restaurant Team Leader & Guest Experience Coach

Baskin-Robbins; Burlington (NJ); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Baskin-Robbins is seeking an Assistant Restaurant Manager to support the Restaurant Manager and shift leaders, ensuring brand standards and guest satisfaction at our Burlington, NJ location.

The role involves leading team meetings, overseeing brand training, and driving profitability while maintaining safety and compliance with policies and procedures. English fluency and basic financial acumen are essential for success.

Qualifications

• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.
• Basic computer skills.

Responsibilities

• Lead team meetings, along with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Assist RM in assigning staff and deployment and in supplier and vendor orders.

Skills

Fluent English

Basic math

Financial management

Basic computer skills

Leadership experience

Job description

Baskin-Robbins is seeking an Assistant Restaurant Manager to support the Restaurant Manager and shift leaders, ensuring brand standards and guest satisfaction at our Burlington, NJ location.

The role involves leading team meetings, overseeing brand training, and driving profitability while maintaining safety and compliance with policies and procedures. English fluency and basic financial acumen are essential for success.