Assistant Manager — Guest Experience Leader

UDF; Cincinnati (OH); On-site; USD 20,000 - 23,000; Full time

Job summary

Assistant Manager position at UDF in Cincinnati, OH. You will lead a team, ensure outstanding guest service, and manage daily store operations across shifts. Must uphold all policies and safety requirements while performing sales transactions including alcohol/tobacco where permissible.

The role requires supervising staff, handling administrative tasks, and delivering the Hi Five Guest Experience to every guest who visits the store.

Qualifications

• Experience supervising a team in retail or hospitality.
• Ability to operate POS and store equipment.
• Commitment to the Hi Five Guest Experience standards.

Responsibilities

• Supervise associates, coach Hi Five standards, and assist with interviewing.
• Handle store administration and weekly paperwork as directed.
• Provide the Hi Five Guest Experience to every guest.
• DipSide item prep and manage dessert/service presentation.
• Operate POS and gas console, process transactions accurately.
• Maintain clean store, stock, and proper product rotation.

Skills

People management

Coaching

Cash handling

POS operation

Guest services

Job description

Assistant Manager position at UDF in Cincinnati, OH. You will lead a team, ensure outstanding guest service, and manage daily store operations across shifts. Must uphold all policies and safety requirements while performing sales transactions including alcohol/tobacco where permissible.

The role requires supervising staff, handling administrative tasks, and delivering the Hi Five Guest Experience to every guest who visits the store.