Assistant Manager — Guest Experience Leader

UDF; Glendale (OH); On-site; USD 19,000 - 22,000; Full time

Job summary

UDF in Glendale, OH is seeking an Assistant Manager to oversee daily operations and guest service. You will lead shifts, coach associates, handle cash and POS tasks, and ensure compliance with alcohol/tobacco sales rules while maintaining store standards.

The role emphasizes delivering the Hi Five Guest Experience, staff development, and efficient store management across multiple shifts. Previous supervisory experience is preferred.

Qualifications

• Ability to supervise and coach associates.
• Experience delivering guest-focused service.
• Ability to handle cash, checks and cards accurately.
• Familiarity with POS systems and gas console operations.

Responsibilities

• Lead and monitor shift team performance and provide coaching.
• Assist Store Manager with administration and paperwork.
• Ensure the Hi Five Guest Experience is delivered.
• Prepare DipSide items and manage food service duties.
• Operate POS and gas console accurately and securely.
• Maintain store appearance and stock levels.
• Follow safety, security and tobacco/alcohol sale rules.
• Complete time records and other duties as assigned.

Skills

People leadership

Customer service

Cash handling

POS operation

Sales compliance

Tools

POS system

Job description

UDF in Glendale, OH is seeking an Assistant Manager to oversee daily operations and guest service. You will lead shifts, coach associates, handle cash and POS tasks, and ensure compliance with alcohol/tobacco sales rules while maintaining store standards.

The role emphasizes delivering the Hi Five Guest Experience, staff development, and efficient store management across multiple shifts. Previous supervisory experience is preferred.