Assistant Manager - Full Service

Wolf River Hospitality Group; Collierville (TN); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Flexible hours

Training

Advancement opportunities

Résumé du poste

Wolf River Hospitality Group is seeking an Assistant Manager to lead the team and set the tone for exceptional guest experiences. You will oversee daily operations, train staff on menus, policies, and systems, and address guest issues with professional judgment while maintaining high standards of service.

We value leadership, professionalism, and a passion for hospitality. This role offers competitive pay, flexible hours, training, and opportunities for advancement within a growing local brand.

Qualifications

• Positive attitude and team focus are essential.
• Passion for hospitality and customer service excellence.
• Desire to grow and develop professionally in a multi-brand restaurant group.
• Love for great food and drink and willingness to lead by example.
• Interest in contributing to the growth of a local brand.

Responsabilités

• Provide leadership to front and back of house staff.
• Maintain a pristine environment at every shift and hold staff accountable.
• Ensure staff are well trained on menu, processes, policies and systems.
• Handle guest issues with professional judgement and courtesy.
• Develop and document formalized standards for service and operations.
• Foster an exciting and inclusive environment for staff.
• Oversee inventory and ensure equipment and systems are in proper working order.
• Lead by example—take orders, serve, bussing, prep/cooking as needed.
• Engage with guests at tables and maintain a warm guest experience.
• Maintain compliance and safety standards and uphold hospitality best practices.

Connaissances

Leadership

Team management

Hospitality

Staff training

Positive attitude

Growth mindset

Brand growth

Description du poste

The AssistantManager sets the tone for thestaff. This person will lead their team in creating a remarkable guest experience.

Responsibilities include:

• Providing leadership to and daily management of front and back of house staff.
• Holding staff accountable for a pristine environment, every shift
• Making sure employees are well trained and knowledgeable concerning the menu, processes, policies, and systems of the restaurant
• Using professional judgement in handling guest issues
• Developing and documenting formalizedstandards
• Fostering an exciting and inclusive environment for the staff
• Managinginventory and ensuring all equipment and systems are in proper working order
• Leading by example; taking orders, serving food and drinks, bussing tables, prepping/cooking food, etc.as needed
• Touching tables and interacting with guests
• Maintaining a compliant and safe environment
• Upholding a standard of best-in-class hospitality practices

We are looking for people with a:

• Positive attitude
• Team focus
• Passion for hospitality
• Desire to grow and develop professionally
• Love for great food and drink
• Interest in contributing to the growth of a local brand
• LEADERSHIP, PROFESSIONALISM, PASSION

We are committed to creating the best dining experience in the area and are looking for a hospitality leader to take on the challenge. We look forward to speaking with you soon!

We offer:

• Competitive pay
• Flexible hours
• Training
• Advancement opportunities

About Wolf River Hospitality Group:

Wolf River Hospitality Group is a locally owned, multi-concept restaurant group with locations in Tennessee, Mississippi, and Alabama. Since its founding in 2013, WRHG has grown from two fast-casual pizza locations to a portfolio consisting of mutiple full service and fast casual brands. We are continuing to expand and are looking for great people to help us grow. If you are looking to be a part of a dynamic, growing business and are interested in having an immediate impact, we would love to talk to you.