Hospitality Team Leader & Guest Experience Champion

Wolf River Hospitality Group; Collierville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Training

Advancement opportunities

Job summary

Wolf River Hospitality Group is seeking an Assistant Manager to lead the team and set the tone for exceptional guest experiences. You will oversee daily operations, train staff on menus, policies, and systems, and address guest issues with professional judgment while maintaining high standards of service.

We value leadership, professionalism, and a passion for hospitality. This role offers competitive pay, flexible hours, training, and opportunities for advancement within a growing local brand.

Qualifications

• Positive attitude and team focus are essential.
• Passion for hospitality and customer service excellence.
• Desire to grow and develop professionally in a multi-brand restaurant group.
• Love for great food and drink and willingness to lead by example.
• Interest in contributing to the growth of a local brand.

Responsibilities

• Provide leadership to front and back of house staff.
• Maintain a pristine environment at every shift and hold staff accountable.
• Ensure staff are well trained on menu, processes, policies and systems.
• Handle guest issues with professional judgement and courtesy.
• Develop and document formalized standards for service and operations.
• Foster an exciting and inclusive environment for staff.
• Oversee inventory and ensure equipment and systems are in proper working order.
• Lead by example—take orders, serve, bussing, prep/cooking as needed.
• Engage with guests at tables and maintain a warm guest experience.
• Maintain compliance and safety standards and uphold hospitality best practices.

Skills

Leadership

Team management

Hospitality

Staff training

Positive attitude

Growth mindset

Brand growth

Job description

Wolf River Hospitality Group is seeking an Assistant Manager to lead the team and set the tone for exceptional guest experiences. You will oversee daily operations, train staff on menus, policies, and systems, and address guest issues with professional judgment while maintaining high standards of service.

We value leadership, professionalism, and a passion for hospitality. This role offers competitive pay, flexible hours, training, and opportunities for advancement within a growing local brand.