Assistant Manager FT

Paycom - ATS; Saline, Northern (MI, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Paycom - ATS in Saline, MI is seeking an Assistant Manager to lead daily theatre operations and deliver outstanding guest service. This role requires a detail-oriented, collaborative leader who can open/close and manage shift execution while upholding company values.

You will coach staff, monitor guest satisfaction, handle front‑of‑house tasks, and ensure safety and compliance. 1–2 years theatre experience and strong MS Office skills are preferred; a high school diploma is required.

Qualifications

• Previous supervisor or lead role in customer service.
• 1–2 years of theatre experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Lead daily theatre operations and staff.
• Monitor guest satisfaction and ensure exceptional service.
• Open/close the theatre, manage shift tasks, and ensure safety compliance.

Skills

Leadership

Customer service

MS Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

# Assistant Manager FTSaline - Saline, MI 48176## OverviewPosition TypeFull TimeJob ShiftDays/Nights/WeekendsEducation LevelHigh School Diploma/GEDTravel PercentageNoneCategoryCustomer Service## DescriptionInformation The Assistant Manager position is an integral part of the success of our team. A detail-oriented and collaborative leader who is driven by results and has a passion for movies and guest service. The Assistant Manager leads by example in all areas, upholding, guiding, and supporting others in company values, programs, policies, and procedures. They carry building keys and may be responsible for opening and closing the building, managing shift operations end-to-end, and ensuring our guests enjoy a perfect movie-going experience every time. Key Accountabilities Understand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction. Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing all aspects of daily floor operations and actively coach and mentor the team members Encourages and requires behaviors that align with the company’s core values and purpose. Assign tasks and responsibilities to team members and provide follow-up to ensure efficient operations. Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits. Monitor guest satisfaction and consistently identify opportunities to enhance the movie-going experience. Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests. Assist with the selection, training, development, and overall employment experience of staff. Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices. Assist in the maintenance of proper emergency, safety, and security procedures. Ensure the theatre remains compliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements. Assist with other issues related to Daily Floor Management as needed.## QualificationsPrevious customer service and leadership experience require Proven track record in a leadership role within a fast-paced environment 1-2 years of theatre experience preferred Strong commitment to delivering high-quality service in a guest-focused environment Ability to identify solutions, improve efficiencies, and drive results Comfortable working in a fast-paced, results-oriented environment Proficiency in Microsoft Word, Excel, and PowerPoint