Assistant Manager

MJR DIGITAL CINEMAS; Council Corners (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

MJR DIGITAL CINEMAS is seeking an Assistant Manager to lead daily theatre operations, ensuring a first-rate guest experience. The role combines people leadership with operations, financial controls, and safety compliance in a fast-paced cinema environment.

You will mentor staff, open/close the building, manage shift tasks, monitor guest satisfaction, and resolve guest concerns while upholding company values and policies. Previous leadership in a guest-focused setting is required.

Qualifications

• Experience in a leadership role within a fast-paced environment.
• Proven track record in customer service leadership.
• Strong guest-focused service mindset.
• Ability to open/close the theatre and oversee daily operations.

Responsibilities

• Open and close the theatre and manage shift operations.
• Lead and develop team members; coach and mentor.
• Monitor guest satisfaction and address concerns.
• Ensure safety, security, and compliance with regulations.
• Oversee daily floor management and problem resolution.

Skills

Leadership

Guest service

Staff development

Problem solving

Safety compliance

Operations management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

InformationThe Assistant Manager position is an integral part of the success of our team. A detail-oriented and collaborative leader who is driven by results and has a passion for movies and guest service. The Assistant Manager leads by example in all areas, upholding, guiding, and supporting others in company values, programs, policies, and procedures. They carry building keys and may be responsible for opening and closing the building, managing shift operations end-to-end, and ensuring our guests enjoy a perfect movie-going experience every time.Key AccountabilitiesUnderstand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing all aspects of daily floor operations and actively coach and mentor the team membersEncourages and requires behaviors that align with the company’s core values and purpose.Assign tasks and responsibilities to team members and provide follow-up to ensure efficient operations.Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.Monitor guest satisfaction and consistently identify opportunities to enhance the movie-going experience.Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests.Assist with the selection, training, development, and overall employment experience of staff.Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices.Assist in the maintenance of proper emergency, safety, and security procedures.Ensure the theatre remains compliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements.Assist with other issues related to Daily Floor Management as needed.Previous customer service and leadership experience requireProven track record in a leadership role within a fast-paced environment1-2 years of theatre experience preferredStrong commitment to delivering high-quality service in a guest-focused environmentAbility to identify solutions, improve efficiencies, and drive resultsComfortable working in a fast-paced, results-oriented environmentProficiency in Microsoft Word, Excel, and PowerPoint