Assistant Manager

Emagine Entertainment; Lake Geneva (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free Movie Incentive

401(k) matching

Job summary

Emagine Entertainment in Lake Geneva, WI is seeking an Assistant Manager to lead daily theatre operations and deliver exceptional guest service. You will mentor staff, manage shift operations end-to-end, and uphold company policies and safety standards.

The role requires a proactive, results-driven mindset in a fast-paced cinema environment. You will be responsible for opening/closing, deposit prep, and ensuring a top-notch guest experience, while promoting Emagine values and ensuring compliance

Qualifications

• Previous customer service and leadership experience required.
• Proven track record in a leadership role within a fast-paced environment.
• 1-2 years of theatre experience preferred.
• Strong commitment to delivering high-quality service in a guest-focused environment.
• Ability to identify solutions, improve efficiencies, and drive results.
• Comfortable working in a fast-paced, results-oriented environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Understand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.
• Serve as Manager/Mentor on Duty (MOD) when required, coaching and guiding the team during daily operations.
• Align staff with the company values and programs, guiding behavior accordingly.
• Assign tasks and follow up to ensure efficient operations across shifts.
• Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.
• Monitor guest satisfaction and identify opportunities to enhance the movie-going experience.
• Engage in guest recovery and address questions, comments, and concerns from guests.

Skills

Leadership

Customer service

Teamwork

MS Word

MS Excel

MS PowerPoint

Tools

MS Word

Excel

PowerPoint

Job description

Benefits

• Free Movie Incentive
• 401(k) matching

The Assistant Manager position is an integral part of the success of our team. A detail-oriented and collaborative leader who is driven by results and has a passion for movies and guest service. The Assistant Manager leads by example in all areas, upholding, guiding, and supporting others in company values, programs, policies, and procedures. They carry building keys and may be responsible for opening and closing the building, managing shift operations end-to-end, and ensuring our guests enjoy a perfect movie-going experience every time.

Key Accountabilities

• Understand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.
• Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing all aspects of daily floor operations and actively coach and mentor the team members
• Encourages and requires behaviors that align with the company’s core values and purpose.
• Assign tasks and responsibilities to team members and provide follow-up to ensure efficient operations.
• Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.
• Monitor guest satisfaction and consistently identify opportunities to enhance the movie-going experience.
• Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests.
• Assist with the selection, training, development, and overall employment experience of staff.
• Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices.
• Assist in the maintenance of proper emergency, safety, and security procedures.
• Ensure the theatre remains compliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements.
• Assist with other issues related to Daily Floor Management as needed.

Experience & Competencies

• Previous customer service and leadership experience require
• Proven track record in a leadership role within a fast-paced environment
• 1-2 years of theatre experience preferred
• Strong commitment to delivering high-quality service in a guest-focused environment
• Ability to identify solutions, improve efficiencies, and drive results
• Comfortable working in a fast-paced, results-oriented environment
• Proficiency in Microsoft Word, Excel, and PowerPoint