Assistant Manager

Emagine Entertainment; Frankfort (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free Movie Incentive

401(k) matching

Job summary

Emagine Entertainment is seeking a Supervisor in Frankfort, Illinois. The position requires a detail-oriented leader passionate about movies and guest service. Responsibilities include managing shift operations, mentoring team members, and ensuring compliance with safety regulations.

The ideal candidate should possess previous customer service and leadership experience, with a strong commitment to delivering high-quality service. Proficiency in Microsoft Office tools is also required.

Qualifications

• Previous customer service and leadership experience required.
• 1-2 years of theatre experience preferred.
• Strong commitment to high-quality service.

Responsibilities

• Lead the team in upholding company values and operational procedures.
• Oversee daily floor operations and mentor team members.
• Monitor guest satisfaction and enhance the movie-going experience.

Skills

Customer service

Leadership

Problem-solving

Efficiency improvement

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Benefits

• Free Movie Incentive
• 401(k) matching

The Supervisor position is an integral part of the success of our team. A detail-oriented and collaborative leader who is driven by results and has a passion for movies and guest service. The Supervisor leads by example in all areas, upholding, guiding, and supporting others in company values, programs, policies, and procedures. They carry building keys and may be responsible for opening and closing the building, managing shift operations end-to-end, and ensuring our guests enjoy a perfect movie-going experience every time.

Key Accountabilities

• Understand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.
• Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing all aspects of daily floor operations and actively coach and mentor the team members.
• Encourages and requires behaviors that align with the company’s core values and purpose.
• Assign tasks and responsibilities to team members and provide follow-up to ensure efficient operations.
• Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.
• Monitor guest satisfaction and consistently identify opportunities to enhance the movie-going experience.
• Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests.
• Assist with the selection, training, development, and overall employment experience of staff.
• Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices.
• Assist in the maintenance of proper emergency, safety, and security procedures.
• Ensure the theatre remains compliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements.
• Assist with other issues related to Daily Floor Management as needed.

Experience & Competencies

• Previous customer service and leadership experience required.
• Proven track record in a leadership role within a fast-paced environment.
• 1-2 years of theatre experience preferred.
• Strong commitment to delivering high-quality service in a guest-focused environment.
• Ability to identify solutions, improve efficiencies, and drive results.
• Comfortable working in a fast-paced, results-oriented environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.