Assistant Manager

MJR DIGITAL CINEMAS; Adrian Township (MI); Presencial; USD 38.000 - 54.000; Jornada completa

Descripción de la vacante

MJR Digital Cinemas is seeking an Assistant Manager in Adrian Township, Michigan. This leadership role supports daily floor operations, open/close procedures, and ensures guests enjoy a positive movie-going experience.

The ideal candidate brings customer service and leadership experience in a fast-paced setting, with the ability to coach staff and manage shift operations to drive results while maintaining safety and policy compliance.

Formación

• Previous customer service and leadership experience required.
• Proven track record in a leadership role within a fast-paced environment.
• 1-2 years of theatre experience preferred.
• Strong commitment to delivering high-quality service in a guest-focused environment.
• Ability to identify solutions, improve efficiencies, and drive results.
• Comfortable working in a fast-paced, results-oriented environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsabilidades

• Assist with opening and closing the building and nightly closing tasks.
• Oversee shift operations end-to-end and coach staff as MOD when needed.
• Monitor guest satisfaction and address guest recovery situations as needed.
• Assign tasks to team members and follow up for efficiency.
• Maintain safety, security, and regulatory compliance.

Conocimientos

Leadership

Guest service

Mentoring/coaching

Team management

Herramientas

Microsoft Word

Excel

PowerPoint

Descripción del empleo

InformationThe Assistant Manager position is an integral part of the success of our team. A detail-oriented and collaborative leader who is driven by results and has a passion for movies and guest service. The Assistant Manager leads by example in all areas, upholding, guiding, and supporting others in company values, programs, policies, and procedures. They carry building keys and may be responsible for opening and closing the building, managing shift operations end-to-end, and ensuring our guests enjoy a perfect movie-going experience every time.Key AccountabilitiesUnderstand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing all aspects of daily floor operations and actively coach and mentor the team membersEncourages and requires behaviors that align with the company’s core values and purpose.Assign tasks and responsibilities to team members and provide follow-up to ensure efficient operations.Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.Monitor guest satisfaction and consistently identify opportunities to enhance the movie-going experience.Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests.Assist with the selection, training, development, and overall employment experience of staff.Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices.Assist in the maintenance of proper emergency, safety, and security procedures.Ensure the theatre remains compliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements.Assist with other issues related to Daily Floor Management as needed.Previous customer service and leadership experience requireProven track record in a leadership role within a fast-paced environment1-2 years of theatre experience preferredStrong commitment to delivering high-quality service in a guest-focused environmentAbility to identify solutions, improve efficiencies, and drive resultsComfortable working in a fast-paced, results-oriented environmentProficiency in Microsoft Word, Excel, and PowerPoint