Assistant Manager

Emagine Entertainment; Michigan; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free Movie Incentive

401(k) matching

Job summary

Emagine Entertainment in Michigan is seeking an Assistant Manager to lead team members, uphold company values, and deliver a premiere guest experience. This role requires a detail-oriented, collaborative leader who can manage shift operations end-to-end and open/close the theater when needed.

You will train and mentor staff, monitor guest satisfaction, enforce safety and policies, and collaborate with managers to optimize daily performance while remaining responsive to guest feedback.

Qualifications

• Previous customer service and leadership experience.
• Proven leadership in fast-paced environments.
• Theatre experience preferred (1–2 years).
• Strong guest-focused service orientation.
• Proficient in Word, Excel and PowerPoint.

Responsibilities

• Understand and assist with execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.
• Assume MOD when required, overseeing all aspects of daily floor operations and mentoring team members.
• Encourage and require behaviours aligned with company values and purpose.
• Assign tasks and responsibilities and provide follow-up to ensure efficiency.
• Assist with opening/closing the building, nightly closing paperwork, and shift deposits.
• Monitor guest satisfaction and identify opportunities to enhance the movie-going experience.

Skills

Leadership

Customer service

Mentoring

MS Office

Fast-paced work

Job description

Benefits

• Free Movie Incentive
• 401(k) matching

The Assistant Manager position is an integral part of the success of our team. A detail-oriented and collaborative leader who is driven by results and has a passion for movies and guest service. The Assistant Manager leads by example in all areas, upholding, guiding, and supporting others in company values, programs, policies, and procedures. They carry building keys and may be responsible for opening and closing the building, managing shift operations end-to-end, and ensuring our guests enjoy a perfect movie-going experience every time.

Key Accountabilities

• Understand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.
• Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing all aspects of daily floor operations and actively coach and mentor the team members
• Encourages and requires behaviors that align with the company’s core values and purpose.
• Assign tasks and responsibilities to team members and provide follow-up to ensure efficient operations.
• Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.
• Monitor guest satisfaction and consistently identify opportunities to enhance the movie-going experience.
• Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests.
• Assist with the selection, training, development, and overall employment experience of staff.
• Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices.
• Assist in the maintenance of proper emergency, safety, and security procedures.
• Ensure the theatre remains compliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements.
• Assist with other issues related to Daily Floor Management as needed.

Experience & Competencies

• Previous customer service and leadership experience require
• Proven track record in a leadership role within a fast-paced environment
• 1-2 years of theatre experience preferred
• Strong commitment to delivering high-quality service in a guest-focused environment
• Ability to identify solutions, improve efficiencies, and drive results
• Comfortable working in a fast-paced, results-oriented environment
• Proficiency in Microsoft Word, Excel, and PowerPoint