Assistant Manager — Café Operations & Team Leader

Baskin-Robbins; Norfolk (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Baskin-Robbins is seeking an Assistant Manager to direct the restaurant’s operations, hire and supervise staff, and manage financial performance. You will drive sales, cultivate a positive team environment, and ensure exceptional guest service in line with company standards.

The role requires strong leadership, excellent communication, and the ability to multi-task under pressure while maintaining compliance with labor and health laws.

Qualifications

• Previous managerial experience preferred but not required.
• Previous fast food / quick service restaurant experience required.
• Top-notch customer service skills.
• Strong verbal and written communication skills.
• Excellent leadership skills.
• Works well under pressure and can multi-task.
• Financial literacy and analytical/problem solving skills.
• Access to a vehicle and a valid Driver's License required.
• Ability to lift 50 lbs.
• Must submit to a background check.

Responsibilities

• Direct overall operation of the restaurant and oversee a team.
• Drive sales and profitability through execution of the business plan.
• Hire and train Team Members; promote a positive working environment.
• Ensure professional conduct with customers, Team Members, and management.
• Uphold company policies and Dunkin brand standards.
• Operate with integrity, honesty and accountability in all situations.

Skills

Customer service

Leadership

Communication

Teamwork

Multi-tasking

Analytical thinking

Financial literacy

Problem solving

Reliability

Job description

Baskin-Robbins is seeking an Assistant Manager to direct the restaurant’s operations, hire and supervise staff, and manage financial performance. You will drive sales, cultivate a positive team environment, and ensure exceptional guest service in line with company standards.

The role requires strong leadership, excellent communication, and the ability to multi-task under pressure while maintaining compliance with labor and health laws.