Assistant Manager, Large-Scale Projects & Programs

City of New York; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The City of New York’s Department of Social Services invites applications for a Principal Administrative Associate III to supervise units handling major programs and coordinate cross-agency processes. The role focuses on organizing staff, meeting tight deadlines, and ensuring accurate program determinations for clients, with a strong emphasis on policy compliance.

Prospective candidates should have the required combination of education and supervisory experience, and be prepared to work within a

Qualifications

• Bachelor's degree and two years of satisfactory full-time clerical/administrative experience, with one year in supervisory capacity.
• Associate degree or 60 credits and three years of clerical/administrative experience, including one year supervisory.
• Four-year high school diploma or equivalent and four years of clerical/administrative experience, including one year supervisory.
• Education/experience equivalent to the above, with one year supervisory experience; credits may substitute for some experience.

Responsibilities

• Supervise Operations Supervisors responsible for large-scale project implementations (Utility, Rent Arrears, OCSE).
• Organize work and assign staff to meet deadlines; train and reassign staff for tight schedules.
• Assess staffing needs to meet the implementation plan and assist in hiring; direct supervisory duties.
• Interpret and apply agency and department policies; ensure determinations comply with regulations.
• Oversee basic office management functions including timekeeping and liaison duties.
• Ensure correct project outcomes and proper issuance of benefits; manage recoupment of overpayments.
• Act as liaison between OCP, Job Centers, Food Stamp Centers, and other agencies.

Education

Bachelor's degree + 2 years supervisory clerical/administrative experience

Associate degree or 60 credits + 3 years clerical/administrative experience including 1 year supervisory

High school diploma + 4 years clerical/administrative experience including 1 year supervisory

Education/experience equivalent to 1-3 with 1 year supervisory experience

Job description

The City of New York’s Department of Social Services invites applications for a Principal Administrative Associate III to supervise units handling major programs and coordinate cross-agency processes. The role focuses on organizing staff, meeting tight deadlines, and ensuring accurate program determinations for clients, with a strong emphasis on policy compliance.

Prospective candidates should have the required combination of education and supervisory experience, and be prepared to work within a