Assistant Manager

Baskin-Robbins; Fort Lauderdale (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Baskin-Robbins in Fort Lauderdale is seeking an Assistant Manager to support the Restaurant Manager, help develop a capable team, and deliver outstanding guest experiences.

You will coach Crew Members and Shift Leaders, ensure brand standards, and drive profitability through smart scheduling, cost control, and attentive service. This on-site role emphasizes guest focus and teamwork.

Qualifications

• Clear verbal and written communication skills in English.
• Strong math and financial management abilities.
• Experience in restaurant, retail, or supervisory roles.
• Must be at least 18 years old.
• High school diploma or equivalent required.

Responsibilities

• Promote a team environment, coach and train crew, and recruit staff as directed.
• Maintain guest satisfaction and ensure brand standards and ServSafe training where applicable.
• Drive sales while managing labor, food costs, and cash; uphold safety and cleanliness.

Skills

Verbal and written communication

Math and financial management

Restaurant/retail supervision

Age 18+

High school diploma or equivalent

Education

High school diploma or equivalent

Job description

ASSISTANT MANAGER

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment

Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction

Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability

Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively..