Assistant Manager

Bennetts Company; Prior Lake (MN); In loco; USD 52.000 - 68.000; Tempo pieno

Descrizione del lavoro

Bennetts Company in Minnesota seeks an Assistant Service Center Manager to support the Service Center Manager. This role blends guest-facing leadership with hands-on maintenance work, helping build a high-performing team and deliver an exceptional automotive service experience.

You will supervise daily floor operations, train team members, review maintenance needs with guests, manage staffing and safety, and uphold top service standards to foster loyalty and trust.

Competenze

• Experience supervising staff in retail or service environments.
• Strong customer service mindset with adherence to procedures.
• Comfort with fast-paced work and making sound decisions under pressure.
• Ability to monitor performance using KPI data and identify improvements.
• Proficiency in English (reading, writing, speaking).
• High school diploma or equivalent required.

Mansioni

• Perform oil changes and vehicle maintenance; educate guests on recommended services.
• Supervise daily floor operations and train new team members.
• Ensure excellent customer service to build trust and loyalty.
• Advise on staffing coverage, manage schedules, and ensure labor law compliance.
• Support inventory processes and assist with ordering.
• Assist with store audits (safety, performance, culture) and maintain a clean, safe environment.
• Assist with opening/closing procedures while following safety protocols.
• Lead and train the team to drive development and performance.

Conoscenze

Supervisory experience

Customer service mindset

Decision making under pressure

KPI data analysis

English fluency

Formazione

High school diploma or equivalent

Descrizione del lavoro

Assistant Service Center Manager supports the Service Center Manager as the right-hand leader, helping build a high-performing team and deliver an exceptional automotive service experience. This role combines guest-facing leadership with hands-on maintenance work.

Key Responsibilities

• Perform oil changes and additional vehicle maintenance; educate guests on maintenance needs and review recommended services.
• Supervise daily floor operations and train new team members.
• Ensure consistently excellent customer service to build trust and repeat loyalty.
• Advise on staffing coverage, manage schedule conflicts, and comply with labor laws.
• Support inventory processes, maintain appropriate product levels, and assist with ordering.
• Help conduct store audits (safety, performance, culture) and maintain a clean, organized, safe environment.
• Assist with opening/closing procedures while following safety and security protocols.
• Lead and train the team to drive ongoing development and performance.

Qualifications & Skills

• Supervisory experience (coaching, training, supervising), ideally in retail or service.
• Strong customer service mindset and ability to follow procedures while building loyalty.
• Comfort with fast-paced work and making sound decisions under pressure.
• Ability to use KPI data to monitor performance and identify improvements.
• English fluency (reading, writing, speaking).
• High school diploma or equivalent.
• Physical ability to stand for extended periods, climb stairs, occasionally lift up to 50 pounds, and work in a non-climate-controlled environment.