Assistant Manager

Bennetts Company; Tallmadge (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Bennetts Company is seeking an Assistant Service Center Manager to support the Service Center Manager, lead a high-performing team, and deliver an outstanding service experience.

This role focuses on coaching, daily operations oversight, and ensuring excellent customer service while using KPI data to identify improvements and drive loyalty. It requires strong leadership and hands-on involvement on the shop floor.

Qualifications

• Supervisory experience and ability to coach and train a team.
• Customer-first mindset and adherence to procedures to build loyalty.
• Capable of working in fast-paced environments and making sound judgments under pressure.
• Experience using KPI data to monitor performance and drive improvements.
• Excellent English reading, writing, and speaking skills.
• Ability to meet physical demands (standing, lifting up to 50 lbs, etc.).

Responsibilities

• Perform oil changes and educate guests on maintenance needs and reviewed services.
• Supervise service center operations and train new team members.
• Ensure excellent customer service through a trusted, efficient process.
• Support workforce performance using KPI data to identify trends and improvements.
• Assist with inventory processes and manage ordering levels.
• Participate in store audits and maintain safety, cleanliness, and security.
• Open and close the service center following safety protocols.
• Lead and train the team to develop its members.

Skills

Supervisory experience

Customer-first mindset

Work under pressure

KPI data analysis

English fluency

Physical stamina

Education

High School Diploma

Job description

Assistant Service Center Manager—right-hand support to the Service Center Manager, helping lead a high-performing team and deliver an outstanding service experience.

Key Responsibilities

• Perform oil changes and additional vehicle maintenance services; educate guests on maintenance needs and review recommended services.
• Supervise service center operations while working on the floor; train new team members and support day-to-day execution of procedures.
• Ensure excellent customer service through a trusted, efficient process; build loyalty and repeat business.
• Support workforce performance using KPI data; identify trends and improvement opportunities.
• Assist with inventory processes, maintain appropriate product levels, and help manage ordering.
• Participate in store audits (e.g., safety, performance, culture); maintain a clean, organized, safe, and secure environment.
• Open and close the service center while following safety and security protocols.
• Lead and train the team to optimize their development.

Qualifications & Skills

• Supervisory experience (coaching, training, and supervising a team), preferably in retail/service.
• Customer-first mindset; ability to follow procedures and build customer loyalty.
• Comfort in fast-paced environments and making sound judgments under pressure.
• Experience using KPI data to monitor performance and drive improvements.
• English fluency (reading, writing, speaking); High School Diploma or equivalent.
• Ability to meet physical demands (standing for extended periods, climbing stairs, occasional lifting up to 50 lbs, bending/twisting, working at heights) and work in non-climate-controlled areas.