Assistant Manager

Bennetts Company; Abilene (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Bennetts Company is seeking an Assistant Service Center Manager to support the Service Center Manager and help deliver an outstanding guest experience.

Responsibilities include supervising on-floor operations, training staff, planning schedules, coordinating inventory, and ensuring safety and policy compliance.

This role requires supervisory experience, a customer-service mindset, and the ability to use KPI data to drive improvements.

Qualifications

• At least 1 year of supervisory experience in retail or service.
• Strong customer service mindset and adherence to processes.
• Experience using KPI data to monitor performance and identify improvements.
• English reading, writing, and speaking fluency.
• Ability to meet physical requirements and work in a non-climate-controlled environment.

Responsibilities

• Perform oil changes and vehicle maintenance; educate guests on maintenance needs.
• Supervise on-floor operations; train hourly staff.
• Deliver exceptional customer service to drive loyalty and ensure procedures.
• Plan and manage employee coverage while following labor laws and scheduling.
• Support inventory processes by coordinating orders and maintaining stock.
• Participate in store audits and maintain a safe, clean service center.
• Open and close the service center following safety protocols.
• Lead, coach, and develop the team for ongoing growth.

Skills

Supervisory experience

Customer service mindset

Data-driven KPI monitoring

English fluency

Education

High school diploma or equivalent

Job description

Assistant Service Center Manager supports the Service Center Manager as the leader of day-to-day service operations, helping build a high-performing team and delivering an excellent guest experience.

Key Responsibilities

• Perform oil changes and other vehicle maintenance; educate guests on maintenance needs and ensure recommended services are reviewed.
• Supervise on-floor operations, oversee hourly team members, and train new staff.
• Deliver exceptional customer service to drive repeat loyalty and ensure adherence to company procedures.
• Assist with planning and managing employee coverage while following labor laws and handling schedule conflicts.
• Support inventory processes by ensuring appropriate product levels and coordinating orders.
• Participate in store audits (safety, performance, culture); maintain a clean, organized, safe, and secure service center.
• Open and close the service center while following all safety and security protocols.
• Lead, coach, and train the team to support ongoing development.

Qualifications

• At least 1 year of supervisory experience (coaching/training/supervising), preferably in retail or service.
• Customer service mindset; ability to follow processes and make sound decisions in fast-paced environments.
• Experience using KPI data to monitor performance and identify improvement areas.
• English fluency in reading, writing, and speaking.
• High school diploma or equivalent.
• Ability to meet physical job requirements (standing, climbing stairs, lifting, bending/crouching/twisting) and work in a non-climate-controlled environment.