Assistant Manager

Bennetts Company; Savage (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

Bennetts Company in Savage, MN is seeking an Assistant Service Center Manager to support the Service Center Manager in delivering an exceptional, differentiating service experience. You’ll work hands-on with vehicles and guests, supervise hourly team members, and ensure consistent execution of company policies and procedures.

The role emphasizes coaching and training, scheduling and labor compliance, inventory support, and safety.

Qualifications

• Supervisory experience coaching and training in retail or service settings.
• Strong customer service mindset to build loyalty and follow procedures.
• Ability to work in a fast-paced environment and make sound decisions under pressure.
• Experience using KPI data to track performance and identify improvement opportunities.
• English fluency (reading, writing, speaking).

Responsibilities

• Perform oil changes and other maintenance; review recommended services with guests.
• Supervise daily service center operations while working on the floor; train new team members.
• Drive repeat customer loyalty through excellent service and adherence to the company’s service process.
• Support workforce planning and compliance by developing work coverage and managing schedule conflicts in line with labor laws.
• Assist with inventory management, maintaining appropriate product levels and ordering as needed.
• Participate in store audits (safety, performance, culture); maintain a clean, organized, safe environment.
• Open and close the service center while following safety and security protocols.
• Lead and train the team to optimize performance and growth.

Skills

Supervisory experience

Customer service mindset

KPI data experience

English fluency

Education

High School Diploma or equivalent

Job description

Assistant Service Center Manager — Right-hand leader supporting the Service Center Manager to deliver an exceptional, differentiating service experience. You’ll work hands-on with vehicles and guests while advising, training, and supervising hourly team members to ensure consistent execution of company policies and procedures.

Key duties

• Perform oil changes and other maintenance; review recommended services with guests.
• Supervise daily service center operations while working on the floor; train new team members.
• Drive repeat customer loyalty through excellent service and adherence to the company’s service process.
• Support workforce planning and compliance by developing work coverage and managing schedule conflicts in line with labor laws.
• Assist with inventory management, maintaining appropriate product levels and ordering as needed.
• Participate in store audits (safety, performance, culture); maintain a clean, organized, safe environment.
• Open and close the service center while following safety and security protocols.
• Lead and train the team to optimize performance and growth.

Qualifications

• Supervisory experience (coaching/training/supervising), preferably in retail or service settings.
• Strong customer service mindset; ability to build loyalty and follow procedures.
• Comfort working in a fast-paced environment and making sound decisions under pressure.
• Experience using KPI data to track performance and identify improvement opportunities.
• English fluency (reading, writing, speaking).
• High School Diploma or equivalent.
• Physical ability to stand, climb stairs, lift up to 50 lbs occasionally, and perform hands-on automotive work in a non-climate-controlled setting.