Assistant Manager

Bennetts Company; Woodbury (MN); On-site; USD 52,000 - 72,000; Full time

Job summary

Bennetts Company in Woodbury, MN is seeking an Assistant Service Center Manager to support the Service Center Manager, lead a high-performance team on the floor, and ensure consistent execution of policies and procedures through training and coaching.

In this role, you will supervise daily operations, help with workforce scheduling, and review recommended services with guests to educate them on maintenance needs, while driving outstanding customer service to foster loyalty.

Qualifications

• Supervisory experience in retail or service required.
• Customer-focused mindset with ability to build loyalty by following procedures.
• Comfort in a fast-paced environment; sound judgment under pressure.
• Ability to use KPI data to monitor performance and drive improvements.
• English fluency in reading, writing, and speaking.
• High school diploma or equivalent.
• Physical ability to perform job tasks (standing, climbing stairs, occasional heavy lifting, and working in a non-climate-controlled environment).

Responsibilities

• Perform oil changes and additional vehicle maintenance; review recommended services with guests and educate on maintenance needs
• Supervise daily service center operations while on the floor; train and support new team members
• Drive excellent customer service to build trust and repeat loyalty
• Assist with workforce scheduling, manage conflicts, and follow labor requirements
• Support inventory processes to maintain appropriate product levels and place orders
• Assist with audits (safety, performance, culture); maintain a clean, organized, safe, and secure work environment
• Open and close the center while following safety and security protocols
• Lead and train the team to optimize development

Skills

Supervisory experience

Customer focus

KPI data analysis

English fluency

Fast-paced environment

Physical ability

Education

High school diploma or equivalent

Job description

Role: Assistant Service Center Manager

Serve as the right hand to the Service Center Manager, helping lead a high-performance team that delivers a standout guest experience. Work on the service floor and ensure consistent execution of company policies and procedures through training, supervision, and coaching.

Serve as the right hand to the Service Center Manager, helping lead a high-performance team that delivers a standout guest experience. Work on the service floor and ensure consistent execution of company policies and procedures through training, supervision, and coaching.

Key Duties

• Perform oil changes and additional vehicle maintenance; review recommended services with guests and educate on maintenance needs


• Supervise daily service center operations while on the floor; train and support new team members


• Drive excellent customer service to build trust and repeat loyalty


• Assist with workforce scheduling, manage conflicts, and follow labor requirements


• Support inventory processes to maintain appropriate product levels and place orders


• Assist with audits (safety, performance, culture); maintain a clean, organized, safe, and secure work environment


• Open and close the center while following safety and security protocols


• Lead and train the team to optimize development

Qualifications & Skills

• Supervisory experience (coaching, training, supervising a team), preferably in retail or service


• Customer-focused mindset; ability to build loyalty by following procedures


• Comfort in a fast-paced environment; sound judgment under pressure


• Ability to use KPI data to monitor performance and drive improvements


• English fluency (reading, writing, speaking)


• High school diploma or equivalent


• Physical ability to perform job tasks (standing, climbing stairs, occasional heavy lifting, and working in a non-climate-controlled environment)